OM IT SERVICES believes in helping, rather cooperating with its customers as far as possible. We follow this liberal cancellation policy. The customer/s agree to follow this points noted below to place proper cancellation request:
All the cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping those products , so there the total amount will be refunded .
Please note that there cannot be cancellation of orders placed on the Day/date of Delivery.
No cancellations are entertained for those products/services that the Om IT Services marketing team has obtained on special occasions like Christmas, Easters, New Years etc. These are limited occasion offers and therefore cancellations are not possible.
However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. The matter should be reported within 5 days.
In case you feel that the product/services received is not as shown on the site or as per your expectations, you must bring it to the notice of Om IT Services customer service within 24 hours of receiving the product/services. The Customer Service Team after looking into your complaint will take an appropriate decision.
All amounts owed by the client to Om IT Services for services rendered/products sold prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.
Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of money for any cancellation requests made after 7 days from the date of order. For security and training purposes, all calls inbound and outbound through Om IT Services corporate offices are digitally recorded and the recordings form a part of the verbal contract between OM IT SERVICES and the customer/client.
Any cancellations done after the cooling off period by the client, for any reason whatsoever, will lead to a full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between Om IT Services and the client.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
When customer/s buy OM IT SERVICES services/products, the purchase is covered by our 30-day money-back guarantee. If the customer/s are, for any reason, not entirely happy with our product/services, OM IT SERVICES may issue after analysis of and investigation on mutual cooperation with the customer as per our terms we will refund the amount after deducting our service charges till where the customer has approved our services . Om IT Services develops and sell software that customers use and Om IT Services has thousands of satisfied customers worldwide, and the support system is second to none. That is why OM IT SERVICES can afford to back its services/product with this special guarantee. To request a refund, simply contact OM IT SERVICES customer support team with your contact details within ninety (90) days of availing services or purchasing products. Please include your order/invoice number (sent to you via email after placing order) and optionally please tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of services delivered. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting services. Refunds are being processed within 21 days period.
OM IT SERVICES may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information:
• Customer (individual/business) name and job title
• Contact information (postal address, phone no etc.)including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
Om IT Services requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Using the information to improve products and services.
• Periodically send promotional emails about new products, special offers or other information which may find interesting using the email address which you have provided.
• From time to time, using your information to contact you for market research purposes. For contacting you by email, phone, fax or mail. Using the information to customize the website according to your interests.
OM IT SERVICES is committed to ensure that your information is secure. In order to prevent unauthorized access or disclosure OM IT SERVICES has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.
OM IT SERVICES may use traffic log cookies to identify which pages are being used. This helps OM IT SERVICES analyze data about web page traffic and improve its website in order to tailor it to customer needs. OM IT SERVICES only uses this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help OM IT SERVICES provide you with a better website, by enabling it to monitor which pages you find useful and which you do not. A cookie in no way gives Om IT Services access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.